.
Customer care is an important part of our officer training.
By maintaining a high level of professionalism, and courtesy we recognise that our personnel can help to enhance a pleasurable experience for clients customers.
This course is predominately role play which enables staff to understand the mechanics of aggressive behaviour and body language. We aid the students to approach in a safer way enabling them to remove themselves from an attack should it happen increasing the chances of leaving the hostile environment before being assaulted. Conflict Awareness is an asset to staff development.
This course provides learners with Manual Handling Regulations including Risk assessments in the practical sense with advice and to reduce the risk of injury.
Course Content:
 Manual Handling Regulations
Assessing the Risks Involved
Reducing the Risk of Injuries
Preventative Measures
Lifting Techniques
Mechanical Aids
Mechanics of the Spinee Measures
This course has been designed for all employees, and is ideal for companies who wish to put in place a fire awareness culture within their premises
Course content:
Fire Classifications
Fire systems
Elements of fire
Fire extinguishers
Evacuation procedures
Practical demonstrations
Current Legislation
This qualification is designed for those who want to offer improved levels of service.
The programme looks at positive working relationships with customers. The Course Content contains, mandatory and optional units covering all areas of customer
service.
Course Content:
Give customers a positive impression of yourselves and your organisation.
Deliver reliable customer service.
Develop customer relationships.
Resolve customer's service problems.
Support customer service improvements.
Develop personal performance through.
Delivering customer services.
Promote additional products or services to customers.
Process customer service information
This qualification aims to assess the competence of workers beginning careers in the sport and leisure industry. This award is suitable for the 14 -16 year old market and covers areas such as customer service, health and safety and maintaining facilities.
This qualification aims to assess the competence of those coaching or leading exercise and fitness activities, or have begun working as a fitness instructor in a leisure centre or gym. The NVQ can be delivered in the specialisms of water-based exercise, gym-based exercise and group music and exercise).
This qualification aims to assess the competence of beginner coaches in a variety of sports including football, rugby, cricket, swimming, hockey, martial arts, gymnastics, trampolining, tennis, netball, basketball and boxing.
Want to prove your competence to perform your job as a security officer? Well this qualification will be just right for you, as it allows you to demonstrate to others that you have the skills and knowledge to do the job right.
It covers all the areas which are common to all security officers, while being flexible enough to cover areas specific to each individual's job role through a set of optional units in the following areas: Static and Patrol Guarding; Events Security; Retail Security; Reception Security or Providing Security Services.
4 Day Course
This course is for new officers and old that have not been trained to Skills for Security and SIA standards under the guidelines by the home office. Training is over a 4 day period in a classroom situation where learners are taught there roles and responsibilities to work in a professional manner. Then they can go on to NVQ level 2 if required.
Course Content:
Diversity Skills
Patrolling
Access Control
Search Techniques
Health and Safety at Work (1974)
Customer Care
Law
Fire Awareness
Communication Skills
Conflict Management
Evacuation Procedure
The course is aimed at those who wish to enter or are currently working in the Door Supervisor environment. This course conforms to the Regulations laid down by the Security Industry Authority (SIA). The course is in two parts run over four days.
Course content:
Civil & Criminal Law
Behavioural Issues
Searching
Arrest Procedures
Drug Awareness & Detection
Recording Incidents & Crime
Licensing Laws
Equal Opportunities
Fire Awareness
Health & Safety Regulations
Communication
Conflict Management
This course provides the candidates an overview of the Manual Handling Regulations including Risk Assessments, which contain practical advice on measures to reduce the risk of injuries.
Course content:
Manual Handling Regulations
Assessing the Risks involved
Reducing the Risks of Injuries
Preventative Measures
Lifting Techniques
Mechanical Aids
Mechanics of the spine
Spinal Injuries & Treatment
Includes 4 day First Aid at work, 2 day First Aid refresher, Appointed Persons, Advanced Appointed Persons
This Course is aimed at staff involved in risk assessment to make sure that assessments within the work place comply with the Health and Safety at Work Regulations 1974. All employers are legally required to assess the work place under the 1974 Regulations. Other regulations The Management of Health and Safety at Work 1999 and the Work Place Health and Safety and Welfare Regulations 1992. Each learner receives a manual conforming to HSE requirements and standards which aids referral.
Course Content:
Health and Safety at Work Regulations
Manual Handling
Fire Safety and good House Keeping
Recording and Monitoring Procedures
Risks and Hazards
Safety and Signage
Duty of Care
Training Advice
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